Cleaning Services FAQ

Cleaning Services FAQFrequently Asked Questions from our Cleaning Services FAQ…

 

Do I Have To Do Anything Before The Housekeeper Arrives?
In order for the housekeeper to do their job, we ask that you pick up clothing, toys and other household items. The housekeeper will not know where your personal items belong and we prefer that they not go into your closets or drawers to put things away.  With recurring service we do ask that you please have your kitchen sink clear of any dishes, so that the housekeeper can clean your sink.

^

What If My Cleaning Is Scheduled On A Holiday?
We will contact you to reschedule your appointment.

^

What If I Need To Reschedule An Appointment?
Please call our office at least 48 hours in advance (2 days).  If your scheduled cleaning falls on a Monday please call our office at least 72 hours in advance (Friday morning).  Our house cleaners are paid for each home they clean – a cancellation without enough notice to reschedule another appointment directly affects the housekeeper’s income.  Cancellations without enough notice are subject to at $50 cancellation fee that goes directly to the assigned housekeeper.

How Should I Pay For The Service?
For your convenience we accept most major credit cards.  We do require a credit card to reserve service.

Do You Send Teams Of People In To Clean My House?
No, under normal circumstances we will send one thoroughly trained housekeeper to clean your home. If it is an unusually large job, we can arrange to send more than one housekeeper.

Do You Send The Same Person Every Time My Home Is Cleaned?
We try to, but that doesn’t always work out. All of the housekeepers provide the same consistent service to every customer, so you should feel like you are receiving the same quality service no matter who the housekeeper is. However, if you would like to make a change, please do not hesitate to ask.

Do We Have To Sign A Contract?
No, there are no complicated contracts. The only thing we ask is, if you must cancel a regularly scheduled appointment, that you call us 48 hours in advance (2 business days).  If you appointment is on a Monday we ask that you call us 72 hours in advance (Friday morning).  Our house cleaners are paid for each home they clean – a cancellation without enough notice to reschedule another appointment directly affects the housekeeper’s income.  Cancellations without enough notice are subject to at $50 cancellation fee that goes directly to the assigned housekeeper.

What Time Will The Maid Be At My Home?
We normally work Monday through Friday from 8:30 a.m. to 4:30 p.m. We also do Saturdays, but only mornings.  Some houses take longer than others and we don’t want a housekeeper to leave a house before it is completed in order to keep an appointment with another customer.

Do You Carry Insurance For Damage?
While every effort is made to use great care in your home, sometimes accidents do happen. Our housekeepers are trained to immediately notify our office (and you) if something is broken or damaged so that we can handle the situation as soon as possible. If we should break or damage something, we will make every effort to have the item repaired or if necessary it will be replaced. We limit our loss to the replacement value, repair cost, or $1,000, whichever is less.

Do You Provide The Cleaning Supplies Or Do We?
We provide the necessary cleaning products when we come to your home. This is more economical for you, plus the added advantage of our clients not needing to purchase cleaning products that could be dangerous for them and their families.

How Do You Get Into My House If I’m Not At Home?
Most of our customers are not at home when we come to clean. We will make personal and confidential arrangements with you on how to gain access to the house. If we are unable to gain access to your house for a regularly scheduled cleaning, we charge a $50 fee to compensate the housekeeper for their loss of time and driving expenses. Our house cleaners are paid for each home they clean – a cancellation without enough notice to reschedule another appointment directly affects the housekeeper’s income.

Do You Check The Backgrounds Of Your House Cleaners?
Yes we do, in fact we will not even consider the recruitment of a new house cleaner unless they have a minimum of 3 verifiable references and a stable previous work history. House cleaners must be bondable, which means no felony convictions. We also do random drug testing.

Why Does The First Time Cleaning Cost More?
It usually takes us longer to clean the house the first time because there are areas of the home that we will be cleaning that haven’t been cleaned in quite a while. Because first time cleanings often require additional time, we do charge by the hour on first time cleanings.  So what if your house is not up to the standards you would normally keep it, and you are concerned how long the first cleaning will take? No problem! Just have a priority list for the housekeeper and put a cap on hours that you want to pay for.  Our housekeepers do work efficiently at good pace and they are great communicators.

What About My Pets?
We love animals, but sometimes they don’t love us. If you think your pet may become overly anxious while we are there, please make temporary arrangements (such as the garage, a kennel, or a closed off room) while we are in your home.